Shipping policy

Keiri Comprehensive Shipping & Delivery Policy

1. Order Processing & Dispatch Timelines

  • All orders are processed and dispatched from our facility within 1 to 2 business days (excluding weekends and public holidays).
  • Please note that order processing time is completely separate from the delivery time. For example, an order placed late on a Saturday will be processed on Monday and handed over to the courier partner by Tuesday.
  • Once your item has been dispatched and the Air Waybill (AWB) is generated, you will receive a Shipment Confirmation email and/or SMS containing your tracking link. This link generally becomes active within 24 hours of dispatch.

2. Shipping Charges & Pincode Serviceability

  • We offer complimentary Standard Shipping on all prepaid orders.
  • While our courier networks service over 29,000 pincodes across India, not every single remote pincode is serviceable. If your delivery address falls into a non-serviceable zone, Keiri will notify you within 24 hours to cancel the order and issue a full refund to your original payment method.
  • We currently operate exclusively within India and do not offer international shipping.

3. Estimated Delivery Timelines Delivery timelines are estimates and depend heavily on your geographic zone:

  • Metros & Tier 1 Cities: 2 to 4 business days post-dispatch.
  • Rest of India (Tier 2 & Tier 3 Cities): 4 to 7 business days post-dispatch.
  • Special Regions (e.g., North East India, J&K): 5 to 10 business days post-dispatch.
  • Note: Unforeseen circumstances, severe weather disruptions, or high courier volume during festive periods may cause temporary delays beyond these standard estimates.

4. Payment Modes (Prepaid Only)

  • Keiri operates on a strict prepaid-only model.
  • We do not accept Cash on Delivery (COD) under any circumstances.
  • All orders must be paid in full at the time of checkout via our secure payment gateway (accepting Credit/Debit Cards, UPI, Net Banking, etc.).

5. Address Accuracy & Refused Deliveries (Strict Policy)

  • Customers must provide complete, accurate shipping information at checkout, including a valid landmark and an active contact number.
  • If an order is returned to us (Return to Origin/RTO) due to an incorrect or incomplete address, or the customer being repeatedly unavailable to accept the package, a severe penalty applies.
  • To request a redelivery for an RTO package, the customer must prepay a flat reverse-shipping penalty fee along with the secondary forward-shipping fee.

6. Damages or Lost Packages in Transit

  • We use premium aggregators for secure transit, but if your package arrives with the outer seal visibly tampered with, crushed, or severely damaged, you must refuse to accept the delivery.
  • If you accept a package and later find the contents damaged, you must adhere to our strict Return Policy: an uncut, unedited unboxing video must be submitted to kiniaggarwal102@gmail.com within 24 hours of delivery.
  • If the courier tracking portal marks your order as "Delivered" but you have not physically received it, you must report this to us within 24 hours. This allows us to immediately raise a Non-Delivery Report (NDR) dispute with the local delivery agent. Claims for missing packages made after 24 hours of the "Delivered" scan will not be entertained.