Refund policy

Keiri Return & Exchange Policy

By placing an order with Keiri, you explicitly agree to the following terms.

Exchange Eligibility & Window At Keiri, all sales are final. We operate on a strict No Refund, No Return policy for a change of mind, fit preference, or color preference. We permit Size Exchanges Only, subject to availability.

• You have 7 days from the date of delivery to request a size exchange.
• We strictly permit only ONE size exchange per original order. An already exchanged item cannot be exchanged again.

Mandatory Conditions for Exchange To be eligible for a size exchange, your item must pass our stringent quality check. It must be:

• Absolutely unworn, unwashed, and unaltered.
• Devoid of any perfume, body odor, makeup stains, or marks.
• Returned with all original brand tags permanently attached exactly as received.
• Returned in its original packaging.

Keiri holds the final and absolute authority to determine if an item meets these conditions. If an item fails our quality inspection, the exchange will be rejected. The customer will be required to pay a reverse-shipping penalty fee to have the rejected item sent back to them, or the item will be forfeited.

The Exchange Process & Shipping Costs To initiate a size exchange, email kiniaggarwal102@gmail.com within the 7-day window.

• Customer bears all shipping liabilities: If your exchange is approved over email, you are 100% responsible for arranging and paying for the return shipping to our facility address will be provided over mail. 
• The item must be dispatched by you within 48 hours of our exchange approval email.
• You are also required to pay a flat forward-shipping fee (e.g., ₹ 150 - ₹ 200) for us to ship the new size back to you.
• We are not responsible for lost packages. Untrackable returns will not be processed.

Damages, Defects, and Wrong Items (Strict Unboxing Video Requirement) To protect against fraudulent claims, an uncut, unedited unboxing video is absolutely mandatory to claim that an item arrived damaged, defective, or incorrect.

• You must record the package being opened from its original sealed state, clearly showing the shipping label and the defect.
• Claims without a valid unboxing video will be summarily rejected. No exceptions.
• You must email us the video and report the issue within 24 hours of delivery. Claims made after 24 hours will not be entertained.
• If a genuine manufacturing defect is proven, Keiri will provide a replacement of the exact same item.

Exceptions / Non-Returnable Items Under no circumstances can the following items be exchanged:

• Items purchased during a sale, using a discount code, or during promotional events.
• Gift cards.
• Custom or personalized products.

Refunds Keiri does not issue monetary refunds under any circumstances. In the highly exceptional event that an item is proven defective (via an unboxing video) and we are entirely unable to provide a replacement in any size, Keiri management may, at its sole discretion, issue a store credit or refund.